Your basic rights as a consumer recognised & empowered by the prevailing law: -
Right to Safety

The right to be protected against the marketing of goods and services, which are hazardous to life and property.

Right to be informed

The right to be informed about the quality, quantity, potency, purity, standard and price of goods or services, as the case may be so as to protect the consumer against unfair trade practices.

Right to Choose

The right to be assured, wherever possible, access to a variety of goods and services at competitive prices.

Right to be heard

The right to be heard and to be assured that consumer’s interests will receive due consideration at appropriate fora.

Right to Redressal

The right to seek redressal against unfair trade practices or restrictive trade practices or unscrupulous exploitation of consumers.

Right to Consumer Education

The right to be aware and seek education on matters regarding consumer protection and prevailing laws in the country.

Limitations of Consumer Protection Bill, 2015
  • The Bill empowers the central government to supervise the functioning of, and issue binding directions to the district, state and national consumer redressal commissions. Such involvement of the executive in the functioning of the redressal commissions could violate the principle of separation of powers, and hence affect their independence.
  • The draft bill provides for mediation as a mechanism to resolve the disputes. Introduction of such a provision is likely to delay the process of settlement.
  • The Bill places unreasonable burden on the claimant to establish liability of the manufacturer.