Gripebox works through power of numbers and facilities provided by law. When you raise a gripe it gets clubbed with fellow citizens who may have faced the same or similar issue within the industry and even the same brand
These issues are raised on your behalf with the respective brand and it's leadership for an amicable and effective solution
This method also helps brands understand and appreciate the magnitude of the issue at hand which otherwise may go unnoticed as just an exception
Each respective gripe if desired and applicable can be referred to a regulatory or mediatory body for intervention.